Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.

Safe and Secure Ordering

At Mind Alive we take protecting your personal information extremely seriously, which is why we use Secure Socket Layering (SSL) in our shopping checkout process. SSL is the industry-standard encryption technology and it ensures the safety and security of your online order. When the letters “http” in the URL change to “https,” the “s” lets you know that you are in a secure area, employing SSL. Your browser may also give you a pop-up message to tell you that you’re about to enter a secure area. You can also be sure you are on a secure page if you see either a solid key icon or a locked padlock icon in the lower portion of your browser window.

Products ordered through this site will be shipped and delivered by Mind Alive Canada. You can find the estimated delivery time for your country below:

FedEx Express Shipping

Canada: 1 to 2 business days

United States: 2 business days

All other countries: 3 to 5 business days

You can track your shipping with the FedEx track and trace code that you receive from us.

Orders outside United States and Canada

Customers are responsible for all duties, taxes and brokerage fees.